Program head- West Africa – Senegal

Medic Overview

Medic is a worldwide nonprofit with a mission to advance equitable healthcare and strengthen group well being methods by constructing, innovating, making use of and scaling open-source, low-cost digital well being instruments in collaboration with communities, governments, implementers and ecosystem companions. Medic’s work is grounded in social justice and fairness throughout two related ecosystems–well being and know-how. We envision a extra simply world wherein well being staff are supported as they supply care for his or her neighbors, common well being protection is a actuality, and well being is a secured human proper.

Medic serves because the technical steward and core contributor of the Group Well being Toolkit (CHT), a number one open-source, international good for digital well being and superior group well being methods. We drive will increase in protection, high quality, and pace of care within the hardest-to-reach communities, enhancements in well being workforce efficiency, and larger data-driven decision-making amongst well being system management. Digital well being apps constructed utilizing the CHT at the moment assist over 41,000 well being staff in 16 international locations throughout Africa and Asia. So far, well being staff utilizing CHT apps have performed over 80 million well being care actions.

Medic’s international crew of 90+ teammates are our greatest energy. We dwell our organizational values of Humanity, Solidarity, Openness, Creativity and Initiative in all the pieces we do. As a pioneer in human centered design, we undertake a human-centered philosophy to all the pieces we do–from constructing an open-source product to supporting our crew. Our innovation, studying and knowledge use efforts form the proof base for digital well being, inform evidence-based CHT enhancements and options, assist strengthen CHW efficiency, and construct hyperlinks inside group well being methods.

Medic’s Applications Crew has general accountability for our work with in-country companions throughout 4 hubs–Dakar (Senegal), Nairobi (Kenya), Kathmandu (Nepal) and Kampala (Uganda) and contains Supply (program and venture administration, partnerships and relationship administration), Program Monitoring, Utility Providers, and Service Design groups.

Position Abstract

Medic is in search of a extremely motivated Program Head – West Africa, to guide our crew that accompanies group well being implementers and Ministries of Well being (at the moment Mali and Niger) within the area and gives them with world-class digital instruments. It is a full-time function situated in Dakar, Senegal and studies to Medic’s Chief Applications Officer. The Program Head has general accountability and oversight for Medic’s technique in West Africa, together with program administration, donor & accomplice relationship administration, compliance & operational oversight, and adherence to finest practices throughout Medic. They may also work carefully with senior management throughout the Applications crew, together with different regional Program Heads, Program Monitoring groups, Service Design and Utility Providers Managers inside the Applications perform. The place would require roughly 35% of journey, together with regional and worldwide journey.

Key Tasks

Nurture Medic’s Organizational Tradition

• Embody and champion our values: humanity, creativity, initiative, solidarity and openness

Technique

• Contribute to organizational technique as a member of the management crew, and the lead for technique and fundraising in West Africa.
• Translate Medic’s organizational technique into operational plans for the West Africa Applications crew, and lead on implementation.
• Set annual targets, and construct and handle the crew’s annual funds.
• Meet income era targets – together with contract income and philanthropic giving – in assist of labor within the area, together with growth and evaluation of latest enterprise alternatives.

West Africa Applications Crew Management

Oversee the West Africa Supply crew, which is accountable for creating strategic growth roadmaps in precedence international locations, together with growth of partnerships with Ministries of Well being and CHT technical companions. The Program Head will promote operational excellence & skill-building in venture administration and software program supply for Medic’s work within the area. Tasks embody:

• Align, plan and handle impression, scope, tech necessities, sources, and schedules for a number of tasks with all inside & exterior stakeholders aligned with the nation/regional technique.
• Guarantee high-quality and well timed programmatic reporting of outputs, outcomes and impression from the Supply crew.
• Delegate and allocate obligations effectively to handle tasks to fulfill deliverables inside timelines and funds.
• Present coordination and path to groups on efficient and high quality execution of supply.
• Make sure that inputs for fundraising and exterior relations are of top of the range and offered to teammates overseeing fundraising at Medic in a well timed method
• Work with the Inner Operations crew on venture budgets approvals and quarterly expenditure forecasts, and coordinate on venture financials together with service time and costs.
• Onboard new Program/Relationship Managers to deployment frameworks and processes, present technical coaching to crew members when required and function a technical mentor to crew members.
• Promote agile ideas, and lead and accomplice with teammates to create an surroundings for executing top quality work.
• Encourage and mannequin lively participation in CHT group constructing actions, together with engagement within the CHT Discussion board.

Crew Constructing and Mentorship

• Mentor and instantly supervise the West Africa Supply crew
• Create a tradition of high-performance, accountability, and cross-cultural inclusivity
• Act as a champion for crew motivation and wellbeing, together with by supporting recruitment, retention, recognition and profession development.
• Guarantee processes are in place and guarantee groups observe the right procedures, insurance policies and documentation necessities throughout venture phases.
• Determine strengths and weaknesses of crew members and make adjustments as required.
• Encourage crew interplay, enhance worker motivation and recognize crew contribution.
• Match venture duties with alternatives for private growth in order that worker potential is maximized.
• Information the crew by the supply course of and overview the finished work successfully.
• Present a fantastic working ambiance to venture groups and guarantee aims are met inside timelines.

Cross-Crew Collaboration

• Collaborate carefully with different Applications Crew features to ship high-quality and well timed outcomes, together with:
  • The App Providers crew, accountable for constructing and supporting high-quality CHT functions, in addition to constructing group and capability of exterior CHT app builders by technical assist, documentation sources and sharing best-practices.
  • The Service Design crew practices human-centered design and champions the wants of well being staff and well being system directors. Service Designers are accountable for designing high-impact CHT functions for well being methods, informing the broader CHT-core roadmap, and constructing group for CHT App designers.
  • The Program Monitoring crew leads monitoring for the group together with creating monitoring frameworks, methods, and finest practices for knowledge use.
• Show joint accountability for attaining excessive implementation high quality throughout all deployments and collaboratively assist shared useful resource allocation throughout Applications in assist of crew targets.
• Collaborate with Medic’s Product and Analysis groups to foster alignment throughout groups and roadmaps.
• Make sure that the area’s accomplice and person wants are represented on our Product Roadmap and that Product and Analysis initiatives are productively embedded inside deployments within the area.

Scalable Methods

• Champion and enhance West Africa Program crew operational processes and instruments for work planning and execution, together with designing, constructing, deploying and supporting impactful apps for companions.
• Help the crew in documenting deployment finest practices with the broader CHT group, in partnership with our CHT Group crew.

Relationship Administration

• Develop and handle a partnership growth technique to fulfill particular person international locations’ and the area’s strategic targets.
• Present assist and mentoring to program and venture managers in ecosystem constructing, technique and advocacy with authorities and different companions.
• Meet and construct relationships with implementing companions, technical companions, and authorities companions inside the nation/area.
• Handle broader efforts to measure, monitor and enhance accomplice happiness in-country.
• Symbolize the group externally as a member of the management crew with views into the large image in addition to insights and tales relating to the work.
• Construct key stakeholder relationships inside the digital well being ecosystem.
• Search out aligned talking engagements and different platforms to extend our thought management and exterior presence.

Key Necessities and {Qualifications}

{Qualifications}:

• Mission Alignment: Deeply dedicated to well being fairness
• World Well being & Tech Experience: Deep data of world well being and/or know-how growth and supply, with capability to rapidly determine and fill in data gaps
• Strategic & Revolutionary Pondering: Potential to develop a imaginative and prescient, inventive methods in difficult environments whereas fostering innovation.
• Operational Drawback Fixing: Perceive the larger image and our place in it, and be capable to work backwards from venture completion to anticipate challenges and proactively handle and mitigate dangers.
• Resilience and suppleness: Adaptable to evolving contexts, unexpected circumstances, and inside and exterior constraints.
• Outcomes Orientation: Potential to develop formidable targets coupled with a observe report of main giant groups to efficiently plan, meet and exceed targets
• Crew Improvement: Expertise recruiting and figuring out expertise, speaking expectations, managing a various crew, and rising them professionally
• Cultural Humility: Embraces and values range together with cultural and private identities, and demonstrates a dedication to inclusion and self reflection
• Govt Picture: Evokes confidence, exudes competence, speaks with authority, garners respect
• Management Aptitude: Expertise in an organizational management function ; leads with integrity, humility and servant management
• Possession: Treats the group as if one’s personal, doing what it takes to get the job executed
• Knowledge Pushed & Decisive: Potential to investigate and leverage programmatic knowledge to drive enhancements, steadiness trade-offs and make selections with incomplete info
• Relationship Constructing: Confirmed observe report of high-level relationship constructing, deepening, and sustained administration
• Efficient Communication: Clear, concise and compelling verbal and written communication catered to various inside and exterior audiences
• Emotional Intelligence: Deep listening abilities, capability to know various wants and interprets this into significant motion
• Progress mindset: Fashions self-awareness, is aware of one’s limits, development areas and strengths. Seeks out and incorporates suggestions, repeatedly learns and fosters a tradition of fixed suggestions and steady studying among the many crew.

Key Necessities:

• Grasp’s diploma in Undertaking administration, Laptop science, Digital Well being or associated fields. Undertaking administration certification is an added benefit.
• 10+ years of expertise main Digital Well being Transformation applications, Know-how Program Administration, Know-how Operations, Digital Merchandise/ Software program Improvement & Deployment or associated areas. Understanding of Person centered / Human centered designs is desired.
• Sturdy understanding of the ehealth / mHealth ecosystems in West Africa and expertise working with Governments/ Communities on social impression applications.
• Demonstrated capability to handle budgets over USD 500,000.
• Expertise in partaking with authorities stakeholders in any respect ranges – senior officers to frontline well being staff.
• Fluency in English and French.
• Should be legally eligible to work in Senegal.

Purposes will likely be reviewed on a rolling foundation.

Why Medic?

Goal & Impression

• Potential to create and see actual impression in your work
• Freedom to take initiative and innovate, bonus of an agile, small crew
• Work for a globally awarded social enterprise acknowledged for growing an answer that may create international methods change within the well being sector

The Crew

• Work with a worth and mission pushed crew that’s persistently described as heat, extremely sort and supportive
• Publicity to a various crew: over 15 totally different nationalities
• Alternatives for international journey: all crew meet-up + useful crew meet-up + area visits

Work/Life & Progress

• Beneficiant depart time: trip, maternity/paternity, bereavement, & sick days
• Skilled growth funds & alternatives + 5 days off for prof dev
• Residence Workplace Arrange Stipend.
• Versatile, distant schedules